Cancellation, returns & refunds

Last updated: 28 September 2026

Cancellations

You can cancel an order before it is dispatched by emailing our email with your order number. Cancelled orders are refunded in full.

Returns

If you are not happy with your gemstones, you may request a return within 7 days of delivery. Items must be unused, not set in jewellery, and returned in their original packaging. Please contact us before sending anything back. Return shipping costs are paid by the buyer unless the item is damaged or not as described.

Because natural gemstones vary, slight differences in colour, inclusions or pattern from the photos are not considered defects.

Refunds

Once we receive and inspect the returned item, we will email you to confirm. Approved refunds are issued to the original payment method within 5–7 business days. Your bank may take additional time to show the credit.

Damaged or wrong items

If you received a damaged or incorrect item, email us within 48 hours of delivery with photos, and we will arrange a replacement or full refund including shipping.